User Handbook

Boiling Harmonies Platform Handbook

This guide explains how the platform works for every category of user: general users, hosts, publishers, artists, and labels.

Use this page to understand roles, core workflows, and where to go to publish events, releases, digital products, and campaigns.

General User

  • Discover artists, albums, tracks, and public galleries.
  • Browse events and buy tickets where sales are enabled.
  • Support campaigns through fundraiser donation flows.
  • Buy software, films, and eBooks from publisher pages.
  • Subscribe to newsletters from the footer on supported pages.

Artist

  • Request and maintain artist access from your account profile.
  • Set up your public profile with bio, links, and artwork.
  • Create albums and tracks, then control publish/unpublish status.
  • Manage your gallery and media presence.
  • Track purchase activity and artist earnings in dashboard views.

Host

  • Create and manage host-facing event pages and event information.
  • Save events as drafts first, then publish when the event is ready for public visibility.
  • Add featured images, galleries, and embedded media before publishing.
  • Configure ticketing as fixed price, pay what you want, or free by registration.
  • Invite ticket checkers by email and manage checker access per event.
  • Enable or disable ticket checking for each event from the checker management page.
  • Review event-linked ticket fulfillment, email, and scan outcomes.
  • For online film festivals, hosts can publish a submitted film only after the related host/publisher contract is accepted and active.

Publisher

  • Manage a publisher profile and dashboard.
  • Publish software, films, and eBooks with pricing and metadata.
  • Enable trailer-only public visibility while keeping full films unpublished.
  • Control whether unpublished film titles are visible in internal approved-host lists.
  • Enable temporary local cache licensing so users can cache media first and unlock full-quality playback after cache completion.
  • Use tokenized digital delivery routes after successful checkout.
  • Track catalog activity and purchase-linked outcomes.

Label

  • Apply for label access and complete approval requirements.
  • Invite artists by email or through in-platform label flows.
  • Use artist-wide, album-scoped, or track-scoped contract workflows.
  • Negotiate and counter-offer split terms before acceptance.
  • Manage label catalog controls that depend on active contract scope.

Film Festival Terms And Playback Policy

  1. A host may publish a film in host-managed online festival flows only when the host/publisher contract is accepted and active.
  2. Publishers can choose trailer-only public mode while full film files remain unpublished.
  3. Publishers can enable temporary local cache access. Cache download may complete before playback starts.
  4. Full-quality playback from local cache is allowed only while the cache license is valid and access has not expired or been revoked.

How To Create An Event

  1. Sign in with a host-capable account and open your host/event management area.
  2. Create a new event and fill required details: title, start date/time, estimated end date/time, venue, and location. The end estimate controls when editing closes.
  3. Dates are displayed as DD/MM/YYYY and times use the 24-hour clock throughout the platform.
  4. Add event description, featured image, gallery images, embedded media, and category fields for better discovery. Use a 1200 x 675 px featured image when possible so the full image fits cleanly in event cards and public event pages.
  5. Use Preview to check the public-facing layout, including gallery and media, before publishing.
  6. Configure ticket options, capacity, availability, and pricing mode.
  7. Leave Publish Event unchecked to save as a draft, or check it when details are ready for public visibility.
  8. After saving a ticketed event, open Manage Events to scan tickets or manage ticket checkers.
  9. Events can be edited while upcoming or ongoing. Once the estimated end date and time passes, event editing is permanently closed.

Ticketing And Registration Modes

Fixed Price

Attendees pay the event ticket price through the configured payment methods before tickets are issued.

Pay What You Want

Attendees choose their amount with the checkout slider. Set a minimum shown as amount +, a suggested amount where the slider starts, and an optional maximum cap.

Free By Registration

No payment is collected. Registration creates tickets and sends them to the attendee by email.

Ticket Checkers

  1. Open Manage Events from the host dashboard and choose Manage Checkers for the event.
  2. Add a checker by email. Existing users are assigned immediately and receive a scanner link.
  3. New or unverified users receive an invitation email and must sign up or log in with that same email.
  4. Checker access is limited to the specific event they were assigned to.
  5. Use Resend Link for current checkers or Resend for pending invitations if an email needs to be sent again.
  6. Turn on Enable Ticket Checking when staff should be allowed to scan tickets for the event.
  7. Turn ticket checking off again if scanning should be paused or closed.

How To Create An Album

  1. Sign in with an approved artist account and open your artist dashboard.
  2. Create a new album with title, release details, cover art, and price settings.
  3. Add tracks with audio uploads, metadata, and track ordering.
  4. Review album and track visibility settings.
  5. Publish when you are ready for public listing and purchase flows.

Other Existing Features

Fundraiser

Campaign support pages with donation flows and success reconciliation.

Tickets

Checkout, registration, fulfillment emails, checker delegation, scanner access, and scan exports for event attendance.

Festival Content

Festival pages and supporting content inside the Wagtail page system.

Support And Help

Use the Help page for troubleshooting and support contact routes.

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